Plain-English Glossary

AI marketing terminology, explained clearly

Use this glossary to align your team on language, metrics, and strategy concepts that show up in modern marketing workflows.

A/B Testing

You test version A against version B and keep what works better.

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AI Personal Assistant

Think of it as a digital teammate that helps run your personal checklist every week instead of just answering one-off questions.

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Attribution Model

It is the method you use to decide which channel gets credit for a conversion.

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Audience Segmentation

It means sending different messages to different audience groups instead of one generic message to everyone.

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Brand Voice

It is how your brand sounds so people recognize you across channels.

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Churn Rate

It tells you how fast customers are leaving.

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Click-Through Rate (CTR)

It measures how often people click after seeing your message.

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Content Brief

It is a blueprint that tells a writer or creator what to produce and why.

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Conversion Rate Optimization (CRO)

CRO means getting more results from the traffic you already have.

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Customer Acquisition Cost (CAC)

It tells you how much money you spend to win one customer.

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Customer Lifetime Value (CLTV)

It is the total revenue you expect from one customer over time, not just from their first purchase.

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Lookalike Audience

It helps you find new people who resemble your best customers.

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Marketing Qualified Lead (MQL)

It is a lead that has shown meaningful interest, but is not yet ready for direct sales outreach.

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Personalized Automation

Instead of doing the same campaign steps manually every week, automation runs them on a repeatable system.

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Programmatic SEO

It is a way to scale SEO pages using data, but each page still has to be genuinely useful.

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Retargeting

It is your second chance to re-engage visitors who did not take action the first time.

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Return on Ad Spend (ROAS)

If you spend one dollar on ads, ROAS tells you how much revenue comes back.

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Sales Qualified Lead (SQL)

It is a lead that is likely ready to talk to sales now.

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UTM Parameters

They are tracking labels added to links so you know where visitors came from.

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Workflow Orchestration

It means connecting moving parts so work happens in the right order without constant manual coordination.

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